- Top-industry Pay: Our Average Lead Technician earning $71,051 to $151,212+/per year - Average Store Manager earnings $88,621 to $121,031 **Based on skill/experience
- Group health insurance (BCBS)
- 401(k) Company Program
- Paid Vacation (1-2 Weeks)
- Paid holidays - 8+ per year
- High-Volume Store Opportunity
- Clean and modern environment
- Great company culture & Team outings
- Signing Bonuses
Fleet Dispatcher
Full Time • Midas Tire & Auto - Canton
Benefits:
- Bonus based on performance
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
A day-in-the-life of a Fleet Dispatcher
As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contractedi personnel to determine member / customer location.
In this role, you will also have the opportunity to:
- Monitor dispatched calls and take action to resolve and correct service or other potential problems
- Handle driver / customer escalations in accordance with established procedures
- Provide explanations to customers and reports / document service issues
- Close service requests using company electronic dispatching system
- Accept payment from members / customers, when necessary
- Reconcile and resolve rudimentary payment issues and maintain related records and files
- Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required
- Ensure proper maintenance of tow trucks, service vehicles and equipment
- Assist coworkers and less-tenured dispatchers, as necessary
Qualifications:
- Excellent written and verbal communication
- Call center environment experience, Past experience dispatching calls
- Positive Attitude and willingness to succeed
- Work in a fast-paced environment
- MUST be a Team-player
- Excellent Problem-solving skills
- Willingness and ability to work irregular hours, weekends and/or holidays.
- Customer service experience
- Knowledge of policies and procedures (service benefits) relative to emergency road service
Benefits & Perks:
- Hourly Wage + Bonus
- Career Advancement
- Health Insurance; Dental/Vision
- 2 Weeks paid vacation Vacation
- Holiday Pay
- Expense Reimbursement
Compensación: $17.00 - $20.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Join Our Winning Team
Midas - ARNAZ Automotive Group is a family-owned Automotive repair & tire retailer. We also provide roadside assistance throughout the Metro Detroit Area. Our mission is to provide quality service while delivering a unique customer experience and exceeding expectations. We are one of the fastest growing companies in the area, and have extensive career opportunities. Come join our family and will help develop your career path.
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Paid Time-Off
Sales Bonuses
Employee Discounts
Growth Potential